Privacy policy

Last updated: March 25, 2026

This Policy is subject to change due to changes in organizational practices or legal and regulatory requirements. We encourage you to periodically check our website for updates to this Policy.

What personal information do we collect?

“Personal information” is any information about an identifiable individual, other than an individual’s business contact information that is used to communicate with the individual in relation to their business, employment, or profession. Thus, personal information includes, but is not limited to, your name, contact information, employment details, hours of availability, schedule, personal preferences, family size, income, opinions, purchase patterns, and other demographics that help Aspen service your specific needs.

Personal information does not include anonymous or aggregated information that cannot be tracked back to you personally. For example, we may use aggregate data to improve the quality and efficiency of our products and services, and to enhance our marketing efforts.

How do we use your personal information?

Personal information is collected for purposes such as the following:

To understand the needs of individuals and respond to requests for information, products or services;
To verify an individual’s identity;
To establish relationships, provide support, as well as communicate about Aspen project updates, service developments or other Aspen news;
To conduct customer satisfaction surveys; and
To meet legal or regulatory requirements imposed upon Aspen from time to time.

What general information do we collect?

Usage tracking
Our websites may automatically record some general information about your visit in order for Aspen to engage in web statistical analysis using Google Analytics and other web analytics services. We want to make sure our sites are useful to visitors, and ensure we engage in targeted advertising responsibly, such that customers receive information that is relevant to their needs and interests. User information gathered may include the:

Internet domain for your Internet service provider, such as “company.com” or “service.ca” and the IP address of the computer you are using to access Aspen’s website;
Type of browser you are using, such as Internet Explorer, Firefox, or Chrome;
Type of device used to access our websites;
Type of operating system you are using such as Windows or Macintosh;
Date and time of the visit to our site, the pages of our site that were visited, and the address of the previous website you were visiting if you linked to us from another website; and
Age category, gender, and affinity interests as determined by demographic and interest reports available through web analytics.

We make no effort to personally identify you based on your visit to our site. If you wish, you may opt out of being tracked by a web analytics service by disabling or refusing cookies; by disabling JavaScript within your browser; or in the case of Aspen’s use of Google Analytics, you may get the Google Analytics Opt-Out Browser Add-On.

We also use “cookies” that identify you as a return visitor and which can help us tailor information to suit your individual preferences. A cookie is a small text file that a website can send to your browser, which may then store the cookie on your hard drive. The goal is to save you time next time you visit, provide you with a more meaningful visit, and measure website activity. Cookies in and of themselves cannot be used to reveal your identity. Many browsers, however, allow you to disable cookie collection if you wish, or inform you when a cookie is being stored on your hard drive.

Targeted advertising:
As you interact with Aspen’s websites, third party advertising partners may use cookies, tracking pixels, web beacons and similar technologies to identify you as a visitor to our websites and present you with targeted ads to help promote Aspen. You can opt-out of the use of your information for select ad targeting by visiting this site: http://youradchoices.ca/choices, and also by setting up “Do Not Track” options available through your browser. We also occasionally provide your personal information to trusted advertising partners for the purpose of presenting you with targeted ads on behalf of Aspen.

Third party social media
We receive information from Third Party Services (like social media, live chat support etc.) as an extension of its presence on the Internet. Third Party Services are public and are not hosted on Aspen’s servers.

Information security

No method of transmitting or storing data is 100% secure. As a result, although we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through or in connection with Aspen websites. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem in order for Aspen to resolve the issue in a timely manner. Also keep in mind that e-mail is not a secure form of communication so never send sensitive personal information to us via e-mail.

How do we share your information?

The data shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless: we are legally obligated to do so.